Return Eligibility
Due to the nature of preserved botanical arrangements, returns are accepted only under specific circumstances. Items must be returned in their original condition, undamaged, and within the specified return period.
Return Timeframe
Returns must be initiated within 14 days of delivery. To initiate a return, please contact us using the information provided on our contact page. We will provide instructions for returning the item.
Condition Requirements
Items must be returned in their original packaging and condition. Preserved botanical arrangements are delicate and should be handled with care during return shipping. We recommend using the original packaging materials when possible.
Return Process
To return an item, please contact us first to receive a return authorization. Once approved, you will receive instructions on where to send the item. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Refunds
Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive and verify the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Custom Orders
Custom or personalized preserved botanical arrangements may not be eligible for return unless there is a defect or error on our part. Please contact us to discuss options for custom orders.
Contact Us
If you have questions about our return policy or need to initiate a return, please contact us at:
Email: contactus@kyxrelyndroz.world
Address: 3009 Grape Street, San Diego, CA 92102, United States
Phone: +16195350245